Escrow
Marvinet never holds your money.
Funds move into segregated client accounts operated by our regulated escrow partner. Marvinet instructs releases according to the signed contract; it cannot withdraw, lend, or net client funds.
Regulated partner
Escrow and payment services are provided through UIBT / Marvipay, an FCA-authorised payment institution. Client money is safeguarded separately from operating funds.
Release only on evidence
Every release is tied to a contractual trigger: signed contract, uploaded shipping documents, confirmed delivery, or positive inspection report.
Both sides see the same ledger
Buyer, seller, and trader each see the escrow events relevant to their contract in real time: deposit received, balance received, released.
Currencies
EUR, USD, and GBP at launch. Conversion, where needed, is quoted before the deposit is made, never applied silently.
KYB verification
Nobody trades on Marvinet anonymously.
Every company is verified once, before it can open or join a deal. Verification is renewed annually and re-checked when ownership changes.
- 01
Company identity
Registration number, registered address, and incorporation documents checked against the official registry of the country of incorporation.
- 02
Beneficial owners
Directors and anyone owning 25% or more are identified and screened against sanctions, PEP, and adverse-media lists.
- 03
Bank account
Payout account must be held in the company's name at a regulated bank. A micro-deposit confirms control of the account.
- 04
Ongoing monitoring
Sanctions screening re-runs daily. Any hit pauses new deals on the account until a compliance officer reviews it.
Disputes
When something goes wrong, the money waits.
A dispute freezes the relevant escrow balance. Nothing is released to either side until it is resolved, by agreement or by decision.
Raise it in the deal space
Either party opens a dispute on a specific milestone. The matching escrow balance freezes and the counterparty is notified with the evidence attached.
Resolve it between you
Both sides propose outcomes inside the platform: full release, partial refund, replacement shipment. If both accept, escrow executes it the same day.
Marvinet decides
If no agreement is reached, a Marvinet case officer rules on the documentary evidence within 15 business days. The decision is binding under the platform terms; either party keeps the right to go to court.
Your data
Deal data is stored in the EU, encrypted at rest and in transit. Buyer and seller never see each other’s contract, pricing, or identity on facilitated deals, and Marvinet staff access is logged.
Contracts
Contracts are generated from the agreed terms, timestamped, and hashed at signature. Each party downloads a signed PDF; the hash lets any party prove the document was not altered.
Legal entities
Marvinet Ltd (Ireland) operates the platform. Marvinet S.r.l. (Italy) handles European client relationships. Both are subsidiaries of Ermes Holdco. Registered addresses and company numbers appear in the Terms.
Need a security questionnaire completed or a copy of our escrow agreement? compliance@marvinet.com